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InfoPass is the system that USCIS uses to allow people to schedule a time to speak face to face with a representative of the Citizenship and Immigration Service. You can schedule an InfoPass appointment by visiting www.uscis.gov, and clicking on the InfoPass link on the left hand side of the screen. You'll need your A# and your receipt number, if you've already filed an application, to schedule the appointment. Generally, you have a choice of days, and then, within those days, time slots at 15 minute intervals. When you've scheduled the appointment, you'll get a confirmation sheet that you will need to print, so be sure that you are somewhere with a printer when you schedule the appointment.
In different areas, the set up of the InfoPass area varies, but generally, the appointment will take place in a designated area in the local USCIS office. It's typically a waiting room, with a wall of windows or booths, similar to what you might find at the Department of Motor Vehicles. When you go into the room, there will be a policy about where to turn in your notice--it's often a designated window. You'll be given a number, and told to take a seat and wait to be called. When you are called, have your appointment notice and your number ready, since the officer will need to enter your visit into the computer system.
Some InfoPass officers are friendly and helpful, while others are less patient, so if you have difficulty communicating in English, you may want to bring a friend to help translate for you. You will also want to have all of the documents you will be referring to with you. If you have a question about your employment authorization, for instance, be sure to bring any receipt notices you have, so that the officer can easily locate your file. USCIS has many offices that are each in charge of processing a specific portion of your case, and the receipt notices contain this information, and can help the officer better understand your questions.
You should have a pen and paper with you, so that you can write down anything the officer tells you. Officers cannot give you legal advice, or tell you what you need to do in your case, but they do sometimes provide copies of common forms, or direct you to a resource that can help you find more information. The most helpful thing that InfoPass appointments can be used for is to speed up a case that is outside of the usual processing times, especially if it is with the local office. Here in Philadelphia, and I'm sure in most offices, there are targets and goals that the office has set about case processing times. If you are outside of the usual times (you can find this out by visiting this link), you can let the officer know, and he or she may elect to send a note to the officer who is handling your case to ensure that a decision is made promptly.
Before you go, make a list of the questions you want to ask, and write down the answers so that you can be sure that you remember what was said once you leave. Being prepared will help the officer see that you are serious about your case, and he or she may be more inclined to help. As with the employees at the DMV, InfoPass officers deal with the public all day, and not everyone is as friendly as I'm sure you are. Being polite and respectful of the fact that the officer has a difficult job to do, and limited resources with which to do it, goes a long way towards building the kind of relationship that will help you get your questions answered in the best possible way.
Most attorneys are willing to represent clients at InfoPass appointments, and this is something that I routinely do, both for clients with ongoing cases, and for people who need limited, inquiry-only representation after a case has been processed. If you have questions, or need help, please do not hesitate to contact me at christina@cruddenlegal.com.
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